The Sharing of Experience

Read testimonials from people who have planned and experienced services here.

Oftentimes the best way to get a sense of how you’ll feel is to hear directly from families that have held services for loved ones at Westford Funeral Home & Cremation. We invite you to read and explore a range of testimonials and get the best sense possible of what your experience can be. Please ask us any questions, any time. We want nothing more than to help you through a difficult time with ease, peace and healing.

“I just learned of Joe's passing and regret not having said good-bye to him in-person. Joe and Irmi accompanied us to Russia in 1989 to explore a Sister City tie with Nakhodka in the Russian Far East. Joe was fascinated by history, literature and the experiences of veterans. He wove colorful stories about his experiences. After we returned from Russia, I learned he had taken photos of tanks from our Trans-Siberian Railroad car. That was forbidden at the time, but Joe's intense interest in everything around him inspired him to snap the picture. Glad I didn't know at the time! Joe and Irmi made quick friends with everyone they met on that trip. No surprise, since we all know how gregarious they were. Joe was an avid observer of things political. As Mayor, I valued his knowledge of views from the Cattlemen's Association and candid critiques from the point of view of rural Whatcom County. We have all lost a great community-builder and valued friend! Tim Douglas, former Mayor of Bellingham”

Tim Douglas February 13, 2022

“I must praise Rob Westford and Stephanie Maybe for the excellent service they provided to our family during a very difficult time. Rob was kind, understanding and well organized as he walked us through the memorial process. Stephanie was patient, helpful and gladly made changes to the video, memorial service card, and catering menu. The day of the event could not have gone any smoother, and numerous people stated – “this is the best memorial service I have ever attended”. Westford goes above and beyond with all their memorial services, including delivering the flowers and extra food to the house after the service was completed. I would have no hesitation recommending their Company to others, and should a need arise, I would use them in the future. Rob had recommended Linda Haddon - Life celebrant to officiate the memorial service, she was priceless, and many people thought she had known my father-in-law for many years. Linda was able to leave that impression by spending numerous hours getting to know who he was. We were so honored to have her as part of our memorial service.”

Jeannie Swedberg August 05, 2019

“Rob and the staff were great throughout the planning and the viewing and graveside service, the overall experience was just right at a time like this. Friendly, informal, everything was done with care and respect to my mom. At every stop it was a pleasure to have Rob and the staff at Westford's handling all the details. I could not be more pleased with how everything turned out and I think my mother would felt the same way.”


“I would just like to thank Rob, Stephanie and Kim for all their excellent work, which really made a big difference in our lives as we move forward without our lovely Virginia.”

R.S. October 25, 2018

“Every person I met or worked with was the epitome of compassion and professionalism. Thank you to Stephanie, Paul and Kim! So terrific to work with.”


“I was very impressed at how knowledgeable and helpful the staff was. Everything was explained so that we understood and knew what to expect.”

J.M. December 22, 2018

“The Pytel family greatly apprciated all the good work Rob and his professional staff provided during the time of our loss. Rob effectively and efficiently worked well with Moles Funeral Home, Assumption Church, and Father Joe from Sacred Heart. The whole experience was well orchestrated, providing us with a fond memory of our father's funeral service and burial.”

S Pytel October 02, 2017

“Everyone we dealt with was friendly and thorough. It was helpful that you had a routine to follow.”

M Wickersham September 25, 2017

“Our needs were completely and fully met, even specifics I had no idea would be included.”

P Lau September 08, 2017

“Paul was simply wonderful, compassionate, patient, and understanding of my situation with the passing of Jim and selling the company we owned all at the same time.”

B Eastwood August 28, 2017

“Right from the beginning Rob and his staff were there for us, answering questions, reassuring us, giving us suggestions, and then making the connections to facilitate the Celebration of Life.”

Pat Bland July 28, 2017

“Very pleased with how Paul handled all of our arrangements from our first meeting through Judy's Celebration of Life. Great communication, attention to details and a pleasure to work with. Thanks, Paul!”

S Hagan July 21, 2017

“Very pleased with all the staff. Mr. Spinelli was very much appreciated at the memorial service. Thank you all.”

D Perry July 05, 2017

“Your staff made me feel so special. In such a sad time. My aunt is a hard person to please. She praised me for what a wonderful service you provided for my son.”

L Johnston June 15, 2017

“Very easy process, well-explained, professional.”

V Todahl June 08, 2017

“Paul was very attentive and communicated with us through every step.”

M Giger May 31, 2017

“Rob, Paul, Stephanie, and Giancarlo were all very professional in their care. Handouts were awesome. Thanks for the sign-in book.”

A Saab May 15, 2017

“We were well pleased with the facility and the help in all the preparations before the memorial service and during. Thank you for all your help, and personal touches. We would not have changed anything.”

S DenAdel May 04, 2017

“They were very helpful and understanding.”

J Jenkins April 13, 2017

“Very good!”

G Browne April 03, 2017

“Rob listened to what I wanted and was excellent in translating my needs.”

L. Lockie March 27, 2017

“Everyone was wonderful. Very thorough and helpful through the process.”

B. Hogg March 27, 2017

“They answered all our questions and returned our phone calls.”

T Worden February 02, 2017

“We had a very positive interaction with staff. The service provided was very respectful of our needs. Everyone went above and beyond the call of duty. Paul did an excellent job of caring for us during this difficult time.”

J McClure February 02, 2017

“Rob made me feel like a friend and was very easy to communicate with. All staff very efficient.”

L. Meck November 30, 2016

“All of our needs were met and exceeded. Paul was professional, compassionate, informative, and sensitive.”

C. Fear November 01, 2016

“Paul, Rob, and GC were all very professional and compassionate. Our needs were absolutely met, and as a family we are all very appreciative of your help in input!”

K. Wagner September 22, 2016

“You guys were professional yet caring at a difficult time for us. From Rob, Paul, Traci, Rianna, and Elizabeth, you were all fantastic! You were all so helpful in coordinating a beautiful service for Mom in a short period of time.”

J. Sanders September 20, 2016

“"Wonderful caring stuff - arranged or had suggestions for services - (post funeral reception - gratuities for church, etc...). All in one service - biggest help."”

S. Allen August 15, 2016

“"Excellent service and communication. The slideshow was amazing! You were all so helpful and organized."”

R. Bosman July 06, 2016

“"Excellent (interaction and communication), as usual. Paul has "directed" several services for my family".”

C. Hopkins

“"All of your staff, especially Paul Spinelli and Traci made a most difficult task extremely stress free. Your staff made themselves available when needed and performed extra services whenever asked. We were blessed by the manner in which we were treated. We felt part of your family, all was perfect, thank you."”

R. Dawson May 11, 2016

“"Paul Spinelli and Rob Westford were wonderful and personable class acts all the way."”

A. Medawar May 11, 2016

“"Paul and Traci were both exceptionally helpful. They made me feel supported during this emotional and stressful time. The video that Traci made was beautiful and will be forever treasured - I appreciated their kindness and guidance. Thank you!"”

H. B. April 07, 2016

“"Wonderful services and special attention was appreciated very much."”

K. Linville March 15, 2016

“"Every person I interacted with was very helpful, caring and understanding of our feelings, money concerns and really wanting us to have as good an experience as possible under the circumstance. Everything was great, many compliments!"”

J. Good

“"I was very pleased with my interactions. There was always a sense of caring and thoughtfulness displayed. The staff was well organized and did much to relieve the burdens of the circumstance."”

D. Mauro February 17, 2016

“"Rob and Paul were very caring and very helpful through the whole process."”

J. Muder February 17, 2016

“"All questions were properly answered, and Rob checked in to see how things were going (especially with having pre-arrangements made). All staff at Westford were kind and caring with every detail throughout the process. I appreciate Traci's patience through my questions and changes! In all honesty, there is nothing I can think of to improve on. Family members that attended said they felt a warmth and comfort while at Aunt Sarah's celebration of life"”

S. Spinks February 02, 2016

“"My interaction with Westford was stellar! All my needs and my Mother's wishes were absolutely met."”

K. duPre

“"We felt you were very caring and thoughtful - always available to answer our questions and patient with us as we were making difficult decisions".”

C. Larsen

“"Our needs were met above and beyond. Keep doing what you're doing - super sweet customer service. Thank you."”

L. Spencer

“"Our families all are very pleased and thankful to everyone at Westford. The memorial service was beautiful. All our requests were taken care of and good suggestions made to us to made saying our goodbyes to Anne a beautiful experience. Thank you to all."”

M. James

“"Paul Spinelli walked me through every step, from coming to the house until the memorial a month later. He was gracious, kind and professional. My experience with all of Westford's staff was positive. It could not have been better. I would absolutely recommend Westford's. They were top notch and helped me create a memorable farewell for my husband."”

D. Murphy

““We want to thank you for your thoughtfulness, understanding and advice. This was our first time through this and we are thankful it was with you! You are very good at your job!””


““Once again, thank you for your help, guidance, and gentle patience.””


““Dear Rob and all at Westford’s- You guys really know what you are doing! We thank you for all your help and support in planning my Dad’s Memorial. The video is wonderful, the website is special and the whole service was wonderful. Thanks for your kind, professional services.””


““We wanted to let you know how much we appreciated your help, compassion and thoughtfulness in all you did for us! There are so many little things each of you did to make the process go as smoothly as possible, from setting up the service, allowing us to make it as personal as we wanted, and being there that day to help with the details. We need you to know those things did not go unnoticed and they helped make a very sad and trying time a very special time also.””


“I can't say enough about working with Rob Westford on the funeral of our mother. He was personable, thoughtful, helpful and went out of his way guiding us through the process. Even though she had a pre-paid plan, there was still many details to be worked out. He was outstanding.”

Gloria Linderman August 06, 2019

“I speak for myself and my family when I say that everything was perfect.”


“I just want to thank everyone for making me feel like part of a family as I was dealing with one of the saddest parts of my life! I will always remember your business efficiency interwoven perfectly with you caring, kindness and respect. Westford's Funeral Home, I thank you, from the bottom of my heart.”


“We would totally recommend Westford. We had many people ask and we told them what a wonderful, caring group of people to work with. Thank you for everything.”


“Using Westford's to plan a memorial allows the family time to focus on family and friends because Westford's can be counted on to address and provide the services needed for a loving and dignified final celebration of life. We are extremely pleased with their service and highly recommend Westford Funeral Home.”

S.P. December 13, 2018

“We send our love to all his family. He was a wonderful man, gentle and loving. May he be at peace”

Ricki and Dennis Cox, Busch cousin January 01, 2019

“All the Westford staff were wonderful to work with. They were very kind and understanding. Very prompt returning calls and making sure everything went smoothly.”

S Thomas-Lubetich September 27, 2017

“Not only were all our needs met, Westford's staff exceeded our expectations during this difficult time with patience, experience and thoughtfulness every step of the way.”

S Reynolds September 14, 2017

“Very quick and thorough. Everything was well done. Thank you!”

P Loughlin September 01, 2017

“Interaction was wonderful. Our plans were carried out in facts and spirit. Thank you, the process was worry free.”

S Carr August 17, 2017

“All of our needs were met - and then some. Rob took control of our situation and walked us through the entire process. All we had to do was call, appointment scheduled for the same day, and Rob walked us through everything and took care of all the details. Everything was done top notch - very professional and knowledgable about all of our needs. Rob, Paul, and Giancarlo all went the extra mile. They thought of details we wouldn't have. Thank you!”

Tweit Family July 26, 2017

“The staff was so welcoming and caring - just like family! I was blessed to have found friends far from home.”

A. Borck July 18, 2017

“From the moment Paul came to the Hospice House to get my Bill, he showed me such respect and concern. The entire process was made so much "softer" by helpful, clear explanations of each process by Paul & Rob.”

L Distler June 20, 2017

“Very professional, caring, and assuring that everything would be taken care of.”

Parks Family June 12, 2017

“They communicated with us every step of the way with both services.”

B. Brandt June 06, 2017

“Everyone was kind and helped us all with everything through this process.”

M Bodven May 24, 2017

“They were constantly attending to my needs.”

B Pape May 09, 2017

“Rob and his team were very warm and caring. All we could ask for during this difficult time.”

R Browne May 04, 2017

“I could not have been more satisfied with everyone there that I worked with and encountered. They were always there and treated everyone in the family in a caring way.”

D Murphy April 10, 2017

“Wonderful job.”

B. Kuiken March 27, 2017

“So many details taken care of - Questions answered, compassionate and delightful to work with.”

E. Smith March 27, 2017

“Everyone was very courteous and spent quality time with our family.”

K Anderson February 24, 2017

“Handled all details; very detail oriented and had time for the smallest details.”

M Rudy February 02, 2017

“All of our needs were absolutely met! Fantastic! So helpful. They were with us the entire step of the way! When my mom heard that it was Rob Westford, she said that he was so helpful when my great aunt Jean passed.”

M. McAlpine December 01, 2016

“Very professional, caring, yet got us moving forward in a timely fashion.”

J. Clark November 30, 2016

“Great communication. All needs were perfectly met. Thank you!”

G. Costello October 06, 2016

“Staff (all) could not be kinder, more helpful and thoughtful [sic]. They made it easier than I thought could be. Paul is outstanding.”

J. Reiber September 20, 2016

“(Our needs were) More than met. Rob kick-started the process. Giancarlo and Traci did a wonderful job with the video and other arrangements. Paul was great with vets and gravesite. Rianna was great. Thank you all!”

G. Brown September 20, 2016

“"Staff were very pleasant and patient to work with.”

B. Chapin August 15, 2016

“"Everyone was very helpful and understanding and had no problem accommodating us when we wanted to see our mom. I know we asked the same questions over again, but I never felt like a bother. Having never planned a service before, you all made it as easy as possible."”

T. Stanton July 06, 2016

“"There are no words to describe the care that Rob and Paul took with me, and the kindness and thoughtfulness. The attention to detail, Traci, with the Steelers logo at the viewing. Thank you."”

E. Jenkins

“"It was very easy to work with you (Westford). Extraordinary help in arrangements in Minnesota."”

P. Hawley May 11, 2016

“"Our interaction was excellent. Our needs were at the forefront of everyone's mind at Westford. Rob was excellent in his communicating with us and in advocating for our family, particularly with the cemetery. Rob went above and beyond in getting everything set up for the funeral and paid attention to all the details. The rest of the staff was very courteous and professional and were all equally supportive of our family."”

L. Huard April 14, 2016

“"I knew Paul from church and that is the reason I chose Westford's. I made a good choice. I felt all were willing to help with all my needs and questions. Paul even came to my house because I was unable to drive. My thanks to all of you."”

R. Johnson April 07, 2016

“"We were very happy with the service - also Traci was great, loved how she completed the video. Very happy with the recommendations provided by Rob."”

J. Holz March 15, 2016

“"Communication and interaction was great. All needs were exceeded."”

L. Alexander February 17, 2016

“"Mr. Spinelli was fantastic. Everything we asked for he took care of. He went above and beyond all expectations, as did all the staff. I can't think of any thing (to improve on), everything was perfect."”

G. Miller February 17, 2016

“"Rob was so helpful. We appreciate his kindness, professionalism, expertise, and helping lead us through the process. Other staff were wonderful as well."”

M. Miller February 17, 2016

“"Rob and his staff not only met but even exceeded our expectations is preparing for and delivering the funeral services for our brother Tom. Rob walks you through every step of the way with impeccable attention to detail. Along the way, he offers excellent suggestions, but leaves it up to you to make the decisions. He and his team were on top of everything, including the catering. They even sent us a recorded USB drive of our brother's memorial service. In short, Rob and his crew go the extra mile to ensure everything's taken care of with the utmost dignity and respect for the family."”

J. Cederlind February 02, 2016

“"Rob, and everyone else, were very helpful, pleasant and respectful in their dealing with us. Everything about all the arrangements went smoothly. Thank you so much for your assistance and handling of Mom's memorial."”

R. Foster

“"Rob and staff were prompt in their communication - no waiting or turnaround of memorial brochures & video was excellent. Staff & services AOK... amazing all the things you all did in such a short time."”

D. Holt

“"Rob and his staff were amazing - leading us through this difficult process, step by step. Their professional and comforting approach was appreciated. They were amazing to work with and outstanding in every way. They made the whole experience so easy for the family! Took care of all details."”

N. Clark

“"Rob held our hands and walked us through the process - made it as easy and painless as possible for us. Traci and Paul were nice to work with and did a great job."”

B. Imus

“"All communication done with consideration, expertise & compassion. They will make a trying time as easy as could be possible to navigate."”

S. St. Clair

““We would like to thank each and every one of you at Westford’s for being so thoughtful, thorough and kind before, during and after Dad’s funeral. We will never forget it.””


““I want to thank you for handling my mom’s arrangements in such a kind and professional manner. At no time did I feel pressured or forced into any decision. I was impressed with your honesty and integrity.””


““It’s nice to see a family owned business, such as yours, still take the time for the details and really care about the family and what they are going through. It’s not just about business to you and that’s obvious. You were a true blessing to us during this time, so our biggest thanks to you!””