Compliments

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • September 14, 2017

    Not only were all our needs met, Westford's staff exceeded our expectations during this difficult time with patience, experience and thoughtfulness every step of the way.

    S Reynolds
  • September 08, 2017

    Our needs were completely and fully met, even specifics I had no idea would be included.

    P Lau
  • September 01, 2017

    Very quick and thorough. Everything was well done. Thank you!

    P Loughlin
  • August 28, 2017

    Paul was simply wonderful, compassionate, patient, and understanding of my situation with the passing of Jim and selling the company we owned all at the same time.

    B Eastwood
  • August 17, 2017

    Interaction was wonderful. Our plans were carried out in facts and spirit. Thank you, the process was worry free.

    S Carr
  • July 28, 2017

    Right from the beginning Rob and his staff were there for us, answering questions, reassuring us, giving us suggestions, and then making the connections to facilitate the Celebration of Life.

    Pat Bland
  • July 26, 2017

    All of our needs were met - and then some. Rob took control of our situation and walked us through the entire process. All we had to do was call, appointment scheduled for the same day, and Rob walked us through everything and took care of all the details. Everything was done top notch - very professional and knowledgable about all of our needs. Rob, Paul, and Giancarlo all went the extra mile. They thought of details we wouldn't have. Thank you!

    Tweit Family
  • July 21, 2017

    Very pleased with how Paul handled all of our arrangements from our first meeting through Judy's Celebration of Life. Great communication, attention to details and a pleasure to work with. Thanks, Paul!

    S Hagan
  • July 18, 2017

    The staff was so welcoming and caring - just like family! I was blessed to have found friends far from home.

    A. Borck
  • July 05, 2017

    Very pleased with all the staff. Mr. Spinelli was very much appreciated at the memorial service. Thank you all.

    D Perry
  • June 20, 2017

    From the moment Paul came to the Hospice House to get my Bill, he showed me such respect and concern. The entire process was made so much "softer" by helpful, clear explanations of each process by Paul & Rob.

    L Distler
  • June 15, 2017

    Your staff made me feel so special. In such a sad time. My aunt is a hard person to please. She praised me for what a wonderful service you provided for my son.

    L Johnston
  • June 12, 2017

    Very professional, caring, and assuring that everything would be taken care of.

    Parks Family
  • June 08, 2017

    Very easy process, well-explained, professional. All needs met.

    V Todahl
  • June 06, 2017

    They communicated with us every step of the way with both services.

    B. Brandt
  • May 31, 2017

    Paul was very attentive and communicated with us through every step.

    M Giger
  • May 24, 2017

    Everyone was kind and helped us all with everything through this process.

    M Bodven
  • May 15, 2017

    Rob, Paul, Stephanie, and Giancarlo were all very professional in their care. Handouts were awesome. Thanks for the sign-in book.

    A Saab
  • May 09, 2017

    They were constantly attending to my needs.

    B Pape
  • May 04, 2017

    All of our needs were met. We were well pleased with the facility and the help in all the preparations before the memorial service and during. Thank you for all your help, and personal touches. We would not have changed anything.

    S DenAdel
  • May 04, 2017

    Rob and his team were very warm and caring. All we could ask for during this difficult time.

    R Browne
  • April 13, 2017

    They were very helpful and understanding.

    J Jenkins
  • April 10, 2017

    I could not have been more satisfied with everyone there that I worked with and encountered. They were always there and treated everyone in the family in a caring way.

    D Murphy
  • April 03, 2017

    Very good!

    G Browne
  • March 27, 2017

    Wonderful job.

    B. Kuiken
  • March 27, 2017

    Rob listened to what I wanted and was excellent in translating my needs.

    L. Lockie
  • March 27, 2017

    So many details taken care of - Questions answered, compassionate and delightful to work with.

    E. Smith
  • March 27, 2017

    Everyone was wonderful. Very thorough and helpful through the process.

    B. Hogg
  • February 24, 2017

    Everyone was very courteous and spent quality time with our family.

    K Anderson
  • February 02, 2017

    All of our needs were met. They answered all our questions and returned our phone calls.

    T Worden
  • February 02, 2017

    Handled all details; very detail oriented and had time for the smallest details.

    M Rudy
  • February 02, 2017

    We had a very positive interaction with staff. The service provided was very respectful of our needs. Everyone went above and beyond the call of duty. Paul did an excellent job of caring for us during this difficult time.

    J McClure
  • December 01, 2016

    All of our needs were absolutely met! Fantastic! So helpful. They were with us the entire step of the way! When my mom heard that it was Rob Westford, she said that he was so helpful when my great aunt Jean passed.

    M. McAlpine
  • November 30, 2016

    All needs were met and more. Rob made me feel like a friend and was very easy to communicate with. All staff very efficient.

    L. Meck
  • November 30, 2016

    Our needs were definitely met. Very professional, caring, yet got us moving forward in a timely fashion.

    J. Clark
  • November 01, 2016

    All of our needs were met and exceeded. Paul was professional, compassionate, informative, and sensitive.

    C. Fear
  • October 06, 2016

    Great communication. All needs were perfectly met. Thank you!

    G. Costello
  • September 22, 2016

    Paul, Rob, and GC were all very professional and compassionate. Our needs were absolutely met, and as a family we are all very appreciative of your help in input!

    K. Wagner
  • September 20, 2016

    All needs were met. Staff (all) could not be kinder, more helpful and thoughtful [sic]. They made it easier than I thought could be. Paul is outstanding.

    J. Reiber
  • September 20, 2016

    You guys were professional yet caring at a difficult time for us. From Rob, Paul, Traci, Rianna, and Elizabeth, you were all fantastic! You were all so helpful in coordinating a beautiful service for Mom in a short period of time.

    J. Sanders
  • September 20, 2016

    (Our needs were) More than met. Rob kick-started the process. Giancarlo and Traci did a wonderful job with the video and other arrangements. Paul was great with vets and gravesite. Rianna was great. Thank you all!

    G. Brown
  • August 15, 2016

    "Wonderful caring stuff - arranged or had suggestions for services - (post funeral reception - gratuities for church, etc...). All in one service - biggest help."

    S. Allen
  • August 15, 2016

    "Staff were very pleasant and patient to work with. All our needs were met."

    B. Chapin
  • July 06, 2016

    "Excellent service and communication. The slideshow was amazing! You were all so helpful and organized."

    R. Bosman
  • July 06, 2016

    "Everyone was very helpful and understanding and had no problem accommodating us when we wanted to see our mom. I know we asked the same questions over again, but I never felt like a bother. Having never planned a service before, you all made it as easy as possible."

    T. Stanton
  • "Excellent (interaction and communication), as usual. Paul has "directed" several services for my family".

    C. Hopkins
  • "There are no words to describe the care that Rob and Paul took with me, and the kindness and thoughtfulness. The attention to detail, Traci, with the Steelers logo at the viewing. Thank you."

    E. Jenkins
  • May 11, 2016

    "All of your staff, especially Paul Spinelli and Traci made a most difficult task extremely stress free. Your staff made themselves available when needed and performed extra services whenever asked. We were blessed by the manner in which we were treated. We felt part of your family, all was perfect, thank you."

    R. Dawson
  • May 11, 2016

    "It was very easy to work with you (Westford). Extraordinary help in arrangements in Minnesota."

    P. Hawley
  • May 11, 2016

    "Paul Spinelli and Rob Westford were wonderful and personable class acts all the way."

    A. Medawar
  • April 14, 2016

    "Our interaction was excellent. Our needs were at the forefront of everyone's mind at Westford. Rob was excellent in his communicating with us and in advocating for our family, particularly with the cemetery. Rob went above and beyond in getting everything set up for the funeral and paid attention to all the details. The rest of the staff was very courteous and professional and were all equally supportive of our family."

    L. Huard
  • April 07, 2016

    "Paul and Traci were both exceptionally helpful. They made me feel supported during this emotional and stressful time. The video that Traci made was beautiful and will be forever treasured - I appreciated their kindness and guidance. Thank you!"

    H. B.
  • April 07, 2016

    "I knew Paul from church and that is the reason I chose Westford's. I made a good choice. I felt all were willing to help with all my needs and questions. Paul even came to my house because I was unable to drive. My thanks to all of you."

    R. Johnson
  • March 15, 2016

    "Wonderful services and special attention was appreciated very much."

    K. Linville
  • March 15, 2016

    "We were very happy with the service - also Traci was great, loved how she completed the video. Very happy with the recommendations provided by Rob."

    J. Holz
  • "Every person I interacted with was very helpful, caring and understanding of our feelings, money concerns and really wanting us to have as good an experience as possible under the circumstance. Everything was great, many compliments!"

    J. Good
  • February 17, 2016

    "Communication and interaction was great. All needs were exceeded."

    L. Alexander
  • February 17, 2016

    "I was very pleased with my interactions. There was always a sense of caring and thoughtfulness displayed. The staff was well organized and did much to relieve the burdens of the circumstance."

    D. Mauro
  • February 17, 2016

    "Mr. Spinelli was fantastic. Everything we asked for he took care of. He went above and beyond all expectations, as did all the staff. I can't think of any thing (to improve on), everything was perfect."

    G. Miller
  • February 17, 2016

    "Rob and Paul were very caring and very helpful through the whole process."

    J. Muder
  • February 17, 2016

    "Rob was so helpful. We appreciate his kindness, professionalism, expertise, and helping lead us through the process. Other staff were wonderful as well."

    M. Miller
  • February 02, 2016

    "All questions were properly answered, and Rob checked in to see how things were going (especially with having pre-arrangements made). All staff at Westford were kind and caring with every detail throughout the process. I appreciate Traci's patience through my questions and changes! In all honesty, there is nothing I can think of to improve on. Family members that attended said they felt a warmth and comfort while at Aunt Sarah's celebration of life"

    S. Spinks
  • February 02, 2016

    "Rob and his staff not only met but even exceeded our expectations is preparing for and delivering the funeral services for our brother Tom. Rob walks you through every step of the way with impeccable attention to detail. Along the way, he offers excellent suggestions, but leaves it up to you to make the decisions. He and his team were on top of everything, including the catering. They even sent us a recorded USB drive of our brother's memorial service. In short, Rob and his crew go the extra mile to ensure everything's taken care of with the utmost dignity and respect for the family."

    J. Cederlind
  • "My interaction with Westford was stellar! All my needs and my Mother's wishes were absolutely met."

    K. duPre
  • "Rob, and everyone else, were very helpful, pleasant and respectful in their dealing with us. Everything about all the arrangements went smoothly. Thank you so much for your assistance and handling of Mom's memorial."

    R. Foster
  • "We felt you were very caring and thoughtful - always available to answer our questions and patient with us as we were making difficult decisions".

    C. Larsen
  • "Rob and staff were prompt in their communication - no waiting or turnaround of memorial brochures & video was excellent. Staff & services AOK... amazing all the things you all did in such a short time."

    D. Holt
  • "Our needs were met above and beyond. Keep doing what you're doing - super sweet customer service. Thank you."

    L. Spencer
  • "Rob and his staff were amazing - leading us through this difficult process, step by step. Their professional and comforting approach was appreciated. They were amazing to work with and outstanding in every way. They made the whole experience so easy for the family! Took care of all details."

    N. Clark
  • "Our families all are very pleased and thankful to everyone at Westford. The memorial service was beautiful. All our requests were taken care of and good suggestions made to us to made saying our goodbyes to Anne a beautiful experience. Thank you to all."

    M. James
  • "Rob held our hands and walked us through the process - made it as easy and painless as possible for us. Traci and Paul were nice to work with and did a great job."

    B. Imus
  • "Paul Spinelli walked me through every step, from coming to the house until the memorial a month later. He was gracious, kind and professional. My experience with all of Westford's staff was positive. It could not have been better. I would absolutely recommend Westford's. They were top notch and helped me create a memorable farewell for my husband."

    D. Murphy
  • "All needs totally met. All communication done with consideration, expertise & compassion. They will make a trying time as easy as could be possible to navigate."

    S. St. Clair
  • “We want to thank you for your thoughtfulness, understanding and advice. This was our first time through this and we are thankful it was with you! You are very good at your job!”

    L.L.
  • “We would like to thank each and every one of you at Westford’s for being so thoughtful, thorough and kind before, during and after Dad’s funeral. We will never forget it.”

    E.K.
  • “Once again, thank you for your help, guidance, and gentle patience.”

    F.W.
  • “I want to thank you for handling my mom’s arrangements in such a kind and professional manner. At no time did I feel pressured or forced into any decision. I was impressed with your honesty and integrity.”

    J.S.
  • “Dear Rob and all at Westford’s- You guys really know what you are doing! We thank you for all your help and support in planning my Dad’s Memorial. The video is wonderful, the website is special and the whole service was wonderful. Thanks for your kind, professional services.”

    J.H.
  • “It’s nice to see a family owned business, such as yours, still take the time for the details and really care about the family and what they are going through. It’s not just about business to you and that’s obvious. You were a true blessing to us during this time, so our biggest thanks to you!”

    N.B.
  • “We wanted to let you know how much we appreciated your help, compassion and thoughtfulness in all you did for us! There are so many little things each of you did to make the process go as smoothly as possible, from setting up the service, allowing us to make it as personal as we wanted, and being there that day to help with the details. We need you to know those things did not go unnoticed and they helped make a very sad and trying time a very special time also.”

    J.F.